Here are answers to some frequently asked questions.
If you have a question that's not covered here, drop us an email or call directly on 8354-7618. 
​We'll do our best to help you.
Note that we are currently operating as a single dentist operatory. We thank you for your patience when inquiring about securing an appointment.

How much for a check up?

As a guide a consultation can start from $45.00, a check up from $60.00 and a clean from $130.00 The cost of fillings and extractions depend on a variety of factors. For example, the size and location of the required filling can determine price as can the composition of the filling.
​In the case of a potential extraction it depends on whether the tooth is able to be extracted in the chair, or a referral to an oral surgeon is necessary. This can only be determined with a thorough check and X-rays.

We receive the Family Tax Benefit Part A. Can our children be treated at your clinic?
If they meet eligibility criteria for the Child Dental Benefits Schedule, which includes being Medicare eligible, and we can confirm this, then yes, they can be seen by either Dr John or Dr Renita.

I'm trying to encourage my child to look after their teeth. What do you recommend I do?
Avoid creating the perception that the dentist is someone to be feared, especially when your child neglects to brush their teeth or eats food best avoided.
Avoid using terminology such as: "The dentist will pull out all your teeth if you eat any more chips/lollies/ice-cream/cake etc".
Visiting the dentist does not have to involve pain, so if your child asks whether it hurts to go to the dentist, suggest: "The dentist will make sure you're comfortable", or "the dentist will provide a special medicine to make sure you're comfortable".
If you have any concerns about your child visiting the dentist, there are many websites that discuss strategies to best manage anxiety and fear in children.
​Your local library will also have picture books about the topic of visiting the dentist that are suitable for pre-school and early primary school aged children.

I'm on a tight budget, can we work out a payment plan?​

We have partnered with DentiCare payment solutions to provide a convenient payment plan for your ongoing dental care. You can pick up a pamphlet from our clinic, or call DentiCare to find out more 1300633472.
WellOne, a health membership that patients (whether already privately health insured or not) can join is another option. Inquiries: www.wellone.com.au 

I'm in terrible pain, can I be seen immediately?

It is our practice policy to accommodate emergency patients (those experiencing pain, swelling and/or fever) where possible and practical. We remind patients they must be willing to come in for treatment at a time determined by us, not necessarily at a time that's convenient for them. In cases where we cannot fit you in we will suggest an alternate solution.

Why do I need to be referred to a specialist?
Referral to an oral surgeon or an endodontist is recommended especially for complex cases. Patients are responsible for the general dentist's fees as well as the specialist's fees.
​

I'm a busy person, have you got early or late appointment slots?

Note that appointment waiting periods apply to see Dr John. We are now booking appointments for existing and new patients for May 2021.
Clinic hours 2021:
Monday 2pm-5.30pm; Tuesday 9:30am-3pm; Wednesday 9:30am-5pm, Thursday CLOSED; Friday 9:30am-5pm and from 13 Feb onwards every 3rd Saturday 8:30am-2pm.
Reception open: 9am M, T, W, F and 8am Sat.

I have small children. How soon should I bring them in for their first check up?

You can book an appointment if you have particular concerns about your child's teeth, regardless of their age. Sometimes talking things through with a professional can be reassuring.
We love seeing children at our clinic. We have toys, colouring-in pictures, pencils and stickers to put them at ease. You are welcome to drop in to say 'hello' and desensitise them to visiting the dentist.
Their initial visit might involve nothing more than counting teeth and introducing them to the chair and lights in a non-threatening way.
​In the meantime we encourage you to develop your child's good oral health habits early, starting at home.